At Gourison, we are committed to delivering your order safely and on time. This Shipping Policy explains our shipping process, delivery timelines, charges, and related conditions for purchases made through https://gourison.com/.
1. Order Processing
– Orders are processed after successful payment confirmation.
– Orders are generally processed within 1–3 business days.
– Orders placed on weekends or public holidays may be processed on the next business day.
– Once your order has been shipped, you may receive a shipping confirmation with tracking details, where available.
– Processing times may be longer during sales, promotional periods, holidays, or due to unforeseen circumstances.
2. Shipping Locations
We currently ship orders to locations served by our available delivery partners.
Shipping availability may vary depending on the delivery address, serviceability, and courier coverage.
If a particular location is not serviceable, we may contact you to request an alternative delivery address or cancel and refund the order, as applicable.
3. Estimated Delivery Time
After your order has been processed and dispatched, the estimated delivery time is generally:
Within India: approximately 3–7 business days.
Delivery times are estimates and may vary depending on:
– Delivery location
– Courier availability
– Weather conditions
– Public holidays
– Natural disasters
– Transportation delays
– Incorrect or incomplete address information
– Other circumstances beyond our reasonable control
Remote or difficult-to-service locations may require additional delivery time.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
From time to time, Gourison may offer free shipping promotions or special shipping offers. Such offers may be subject to minimum order values or other conditions.
5. Order Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
You can use the tracking information provided by the applicable courier to check the status of your shipment.
Please allow some time for tracking information to become active after dispatch.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts to deliver your order.
Please ensure that:
– Your shipping address is complete and accurate.
– Your phone number is correct and reachable.
– Someone is available to receive the package when required.
If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for re-delivery, where applicable.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information at checkout.
If you provide an incorrect or incomplete address and the order has already been shipped, Gourison may not be able to change the delivery address.
If the package is returned to us because of an incorrect or incomplete address, please contact our customer support team. Any applicable re-shipping charges may be the customer’s responsibility.
8. Delayed or Lost Shipments
While we make reasonable efforts to ensure timely delivery, Gourison is not responsible for delays caused by circumstances outside our reasonable control, including:
– Courier delays
– Weather conditions
– Natural disasters
– Government restrictions
– Strikes or transportation disruptions
– Public holidays
– Incorrect address information
– Unsuccessful delivery attempts
– Other unforeseen circumstances
If your shipment appears to be significantly delayed or lost, please contact us so that we can coordinate with the delivery partner and assist you.
9. Damaged Package
If you receive a package that appears damaged, opened, tampered with, or otherwise compromised, please contact Gourison customer support as soon as possible.
Where appropriate, we may request:
– Photographs or videos of the package
– Photographs of the shipping label
– Photographs of the product and packaging
– Order details
– Other information required to investigate the issue
Please retain the original packaging until the issue has been resolved.
10. Wrong or Missing Product
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.
We may request photographs, videos, packaging information, and other relevant details to verify the issue.
After verification, we will provide an appropriate resolution in accordance with our Refund & Returns Policy.
11. Delivery Confirmation
An order may be considered delivered when the applicable courier records the shipment as delivered to the address provided at checkout.
If you believe your order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the shipment with the courier.
12. Cash on Delivery
If Cash on Delivery (COD) is available for your location and order, the applicable COD option and any associated charges will be displayed during checkout.
COD availability may depend on the delivery location, order value, courier serviceability, and other conditions.
13. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Any cancellation, return, or refund will be handled in accordance with our applicable Refund & Returns Policy.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Gourison
Website: https://gourison.com/
Email: care@gourison.com
Phone: 8308443399
Address: Sankalp Apartment, 2nd, Floor, Flat no. 5, Plot No.362,Sector.24, Near St. Ursula High School, Pradhikaran, Nigdi, Pune, Maharashtra-411044
We will be happy to assist you with your order and delivery-related questions.
Note: Delivery timelines, shipping charges, COD availability, and serviceable locations may vary. The applicable information displayed at checkout will take precedence where applicable.
