At Gourison, we are committed to providing high-quality perfumes and ensuring a satisfactory shopping experience for our customers. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
Products may be eligible for return if:
– The product was received damaged or defective.
– The wrong product was delivered.
– The product received is different from the product ordered.
– The product is unused, unopened, and in its original packaging.
– The return request is made within 7 days of delivery.
For hygiene and safety reasons, opened, used, sprayed, or partially used perfumes cannot be returned or exchanged, unless the product was received damaged, defective, or incorrect.
2. Damaged or Incorrect Products
If your order arrives damaged, leaking, broken, or you receive the wrong product, please contact us within 48 hours of delivery.
Customers may be required to provide:
– Order number
– Photographs or video of the package and product
– Description of the issue
– Proof of delivery, where applicable
After reviewing the request, Gourison may offer a replacement or refund, depending on the circumstances.
3. Non-Returnable Items
The following products are generally not eligible for return:
– Opened or used perfumes
– Products with missing or damaged original packaging
– Products without the original invoice/order details
– Products damaged due to customer misuse or improper storage
– Products returned after the applicable return period
– Gift cards or promotional items, where applicable
4. Return Process
To request a return, contact our customer support team with your order details.
Please provide:
Order Number:
Customer Name:
Date of Delivery:
Reason for Return:
Photos/Videos of the Product:
Do not send the product back before receiving return instructions from our support team.
Once the return request is approved, we will provide instructions regarding the return shipment.
5. Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through the original payment method used for the purchase.
Depending on the payment provider or bank, the refund may take approximately 5–10 business days to reflect in your account.
6. Replacement
Where applicable, Gourison may provide a replacement instead of a refund for:
– Damaged products
– Defective products
– Incorrect products
– Products damaged during transportation
Replacement is subject to product availability.
7. Shipping Charges
Original shipping charges are generally non-refundable, except where the return is due to an error on our part, such as:
– Wrong product shipped
– Damaged product received
– Defective product received
Return shipping costs may be borne by the customer for returns due to reasons other than product damage, defect, or an incorrect shipment.
8. Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
If a cancellation is successfully approved before shipment, the eligible refund will be processed to the original payment method.
9. Failed or Undelivered Orders
If an order cannot be delivered because of an incorrect address, incomplete address, customer unavailability, or repeated delivery failure, additional shipping charges may apply for re-delivery.
Refunds for undelivered orders will be considered after the product is returned to Gourison and may be subject to applicable shipping or handling charges.
10. Refund Delays
If you have not received your approved refund after the stated processing period:
1. Check your bank or payment account.
2. Contact your card/payment provider.
3. Contact Gourison customer support with your order number.
We will assist you in tracking the refund where possible.
11. Changes to This Policy
Gourison reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.
12. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact Gourison through the contact details provided on our website.
Website: https://gourison.com/
Email: care@gourison.com
Gourison
The scent that captures all of your senses.
